Legal
Privacy Policy
Elite Phlebotomy Concierge, LLC · Last Updated: 2025
This Privacy Policy explains how Elite Phlebotomy Concierge, LLC collects, uses, stores, and protects information in connection with our website, appointment requests, contact forms, and mobile phlebotomy services.
Table of Contents
1.Overview
Elite Phlebotomy Concierge, LLC ("Elite Phlebotomy Concierge," "Company," "we," "us," or "our") is committed to protecting the privacy of website visitors, appointment requesters, and individuals who contact us or use our mobile phlebotomy and specimen collection services.
This Privacy Policy applies to information collected through our website, appointment request forms, contact forms, secure intake forms, payment tools, and related communications. By using our website or submitting a request, you acknowledge this Privacy Policy.
Elite Phlebotomy Concierge is committed to HIPAA-conscious practices. We handle patient-related information with care, confidentiality, and professionalism.
2.Information We May Collect
We may collect the following types of information:
Contact and Identification Information
- Name
- Phone number
- Email address
- Mailing or service address
- Date of birth (when required for service)
- Government-issued identification (when required for chain-of-custody or specialty testing)
Appointment and Service Information
- Requested service type
- Preferred appointment date, time, and location
- Physician orders or lab requisitions (when provided)
- Testing kit information (when applicable)
- Intake and consent form responses
- Service notes or special instructions
Payment Information
- Payment method type
- Transaction confirmation information
- Billing details processed through third-party payment processors
We do not store full credit card numbers or sensitive payment data directly. Payment processing is handled by third-party payment processors.
Website and Technical Information
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website or source
- General geographic location based on IP address
3.How Information Is Collected
Information may be collected through:
- Website contact forms
- Appointment request forms
- Secure intake forms
- Payment tools and processors
- Phone calls or email communications
- Third-party scheduling or form tools
- Website cookies, analytics tools, or hosting platform data collection
4.How We Use Information
Information collected may be used to:
- Respond to appointment requests and inquiries
- Confirm, schedule, or reschedule appointments
- Communicate service updates, documentation requirements, or payment needs
- Process payments through third-party payment processors
- Complete required intake and consent processes
- Coordinate specimen collection and delivery to the approved laboratory or shipping carrier
- Communicate with authorized healthcare providers, facilities, or laboratories when needed for service coordination
- Maintain service-related records
- Improve website functionality and user experience
- Comply with applicable legal, regulatory, or professional obligations
5.Third-Party Tools and Service Providers
Elite Phlebotomy Concierge may use third-party tools and service providers to support website operations, appointment scheduling, intake forms, payment processing, and communications. These may include:
- Website hosting and content delivery platforms
- Appointment scheduling and form tools
- Payment processors
- Email and communication platforms
- Website analytics tools
These third-party providers may collect, process, or store information in accordance with their own privacy policies and terms of service. Elite Phlebotomy Concierge is not responsible for the privacy practices of third-party tools. We encourage users to review the privacy policies of any third-party tools they interact with.
Laboratory testing fees are separate from Elite Phlebotomy Concierge service fees. Laboratories such as Labcorp, Quest Diagnostics, or other designated testing providers may have their own privacy practices and billing processes. Clients should review the privacy policies of the performing laboratory directly.
6.Sensitive and Medical Information / Protected Health Information
Elite Phlebotomy Concierge is committed to HIPAA-conscious practices. Patient-related information, physician orders, lab requisitions, consent forms, and service-related documentation are handled with care and confidentiality.
Protected Health Information (PHI) — including your name, date of birth, service address, physician orders, test information, and related health information — is collected and used only as necessary to provide mobile specimen collection services, coordinate care with your ordering provider or laboratory, and fulfill legal and professional obligations.
Your PHI may be used or disclosed for the following purposes:
- Treatment — to coordinate specimen collection and delivery to your ordering physician or approved laboratory
- Payment — to process service fees and coordinate with third-party payment processors
- Healthcare operations — to support scheduling, intake, consent, and service coordination
- Required disclosures by law — when required by applicable federal, state, or local law or regulation
- Coordination with your ordering physician or processing laboratory as needed to complete services
General website contact forms should not be used to submit sensitive medical information. Patient-specific information should be submitted through the designated secure intake process when available.
Patients are provided access to the HIPAA & Notice of Privacy Practices, which describes how protected health information may be used, disclosed, and protected. A copy is available for review and download on the Terms of Service page.
7.Laboratory Testing Fees — Separate from Our Service Fees
Elite Phlebotomy Concierge is a mobile specimen collection service. Service fees paid to Elite Phlebotomy Concierge cover mobile collection-related services, which may include convenience, travel, specimen collection, processing support when required, and delivery to a designated laboratory or shipping carrier.
Laboratory testing fees are separate and may be billed directly by the performing laboratory, such as Labcorp, Quest Diagnostics, or another designated testing provider. Elite Phlebotomy Concierge does not control laboratory pricing, insurance billing, or result turnaround times.
Clients are responsible for confirming laboratory billing, insurance coverage, and testing fees directly with the performing laboratory or their healthcare provider.
10.Data Retention
Elite Phlebotomy Concierge retains information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and professional obligations, resolve disputes, and maintain service records.
Retention periods may vary based on the type of information, applicable regulations, and business needs.
11.Security
Elite Phlebotomy Concierge takes reasonable steps to protect information from unauthorized access, disclosure, alteration, or destruction. We use third-party tools and platforms that maintain their own security practices.
No method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Clients should avoid sending sensitive medical or personal information through unsecured channels.
12.Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website without parental or guardian consent.
For pediatric service appointments, a parent, guardian, or authorized adult must be present and must provide consent on behalf of the minor patient.
13.Your Rights and Choices
As a patient, you have certain rights regarding your protected health information and personal information. These rights may include:
- The right to inspect and receive a copy of your health information that we maintain in connection with your services
- The right to request an amendment or correction to your health information if you believe it is inaccurate or incomplete
- The right to request an accounting of certain disclosures of your health information
- The right to request restrictions on how your information is used or disclosed, subject to applicable law
- The right to receive a copy of the Notice of Privacy Practices
To make a request or ask questions about your information, please contact us using the information below. We will respond to reasonable requests in accordance with applicable law and professional obligations.
Please note that some information may be retained as required by law, professional obligations, or legitimate business purposes even after a deletion or restriction request.
14.Updates to This Policy
Elite Phlebotomy Concierge may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the website or services after updates are posted means you accept the updated Privacy Policy.
15.Contact Us
Questions about this Privacy Policy or our privacy practices may be directed to:
For privacy-related questions or general inquiries, you may also send a message through the Contact page by selecting General Questions from the dropdown menu.