Payment Policy

Submitting an appointment request does not guarantee a confirmed appointment. Appointments are confirmed only after the service request has been reviewed, required documentation has been received, payment has been collected, and Elite Phlebotomy Concierge confirms the appointment.

The client agrees to pay the non-refundable flat concierge fee based on the service(s) and zone selected. This fee covers travel and professional collection service. Payment is at the time of booking.

Accepted payment methods may include:

• Credit cards
• Debit cards
• HSA/FSA cards, when accepted by the payment processor
• Other approved payment methods

Additional fees may apply for:

• Extended travel or regional travel surcharge (Zone 2)
• Sunrise Premium Hours (6:00 AM – 7:30 AM): +$35
• VIP Same-Day Urgent Request: +$75 (Zone 1) / +$95 (Zone 2)
• Additional requisitions or multiple test orders
• Specialty kit handling
• Additional tests or services added after the original booking

Laboratory testing fees are separate from Elite Phlebotomy Concierge service fees and are billed directly by the performing laboratory (such as LabCorp or Quest Diagnostics). Elite Phlebotomy Concierge does not bill insurance for mobile service fees.

If payment fails, is disputed, reversed, or not completed, Elite Phlebotomy Concierge may cancel or pause the appointment until payment is resolved.

A copy of this agreement will be available in your client portal.